AT&T billing time frame: January 11 to February 10. AT&T's total number of local calls: 29.
After last month's billing fiasco, I wasn't taking any chances. Beginning January 25 (the day an AT&T technician arrived at my high-rise building, spoke to me and then left without doing anything), I have started to list the calls made from my phone including the time, date, call recipient and length of call.
My time frame: January 25 to February 10. Total number of local calls: 5.
Hmmn? So, does anyone REALLY think I made 24 calls in 14 days considering my lack of home phone activity?
Yeah, me neither.
So I emailed AT&T to get another detailed call list. A very nice representative named Mamie responded within 24 hours and said she'd be happy to mail out a list of my calls...for a $3 charge.
Um, no, I don't think so. I very nicely explained the January billing issue and Mamie agreed to withdraw the extra charge.
Nice girl, that Mamie.
So, now I wait.
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1 comment:
Perhaps this is how AT&T can remain competitive and profitable EVEN in a down turn.
I must admit I rarely if ever check my bills for stuff like this. I will however start.
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