Wednesday, January 27, 2010

Taking on 'the man'

Anyone that knows me knows that I don't really back down from a fight. Hell, I've even been known to start them (not a word, Maple!). This one is pretty unusual though. Here's the deal:

I have AT&T as the carrier for my home phone. The home phone that I NEVER USE. Actually, I'm not really sure why I even have it. My mother is the only person who calls and leaves a message. The other callers are usually sales calls (I can tell because I have caller ID), so I don't pick it up and they don't leave messages.

Last week I received my AT&T bill and noticed that it showed that I made 72 local calls between December 10 and January 5. Since AT&T stopped sending out detailed invoices, I had to request one to find out just whom I was supposedly calling in those 72 calls.

Every single call was to the number I call to retrieve whatever messages have been recorded. Every single one! I don't know about you, but I only check for messages when that little light is on to tell me that a message exists. I'm not so obsessive-compulsive that I check every 15 minutes or so.

Yeah, tell that to AT&T! According to this invoice, I checked my messages 16 times on December 10th! Hmmn? The truly funny part is that 14 of those 16 calls where made while I was at work! So unless my houseplants have somehow been trained to dial a phone, those calls were not made from my house.

I also noticed that some of the calls overlap (a 2-minute call at 2:17pm and another one at 2:18 pm) but was told that since AT&T rounds up to the next minute, it is possible that I made back-to-back calls and they would seemingly overlap.

Does this sound fishy to you??? More importantly, does this sound like the beginnings of a class-action lawsuit?

Oh, by the way, a friend of mine in St. Louis just got a notice from AT&T that he could be eligible to benefit from a class-action lawsuit against AT&T for overcharging! Hmmnn?